1. About these terms

These Purchase Terms & Refund Policy ("Terms") apply to every purchase you make through slimeserversau.com and our associated game servers and services (together, "SlimeServersAU", "we", "us" or "our"). They form a binding agreement between you and us each time you buy something.

By ticking the agreement box at checkout and completing a purchase, you confirm that you have read, understood and agree to these Terms, our Community Rules and our Privacy Policy. If you do not agree, please do not make a purchase.

2. Definitions

• Purchase / Item: any paid product we offer, including VIP and Super VIP memberships, in-game credits, custom chat prefixes, and any other cosmetic or gameplay perk.
• Perk: the in-game benefit a Purchase unlocks (for example reserved slots, cosmetics, credits, chat tags or skins).
• Server: our Counter-Strike 2 Jailbreak game server(s) and any other game servers we operate.
• Subscription: a Purchase billed on a recurring basis (for example a monthly VIP membership) until cancelled.
• Permanent / Lifetime: a one-time Purchase intended to last for the operating lifetime of the Server (see clause 7).

3. Eligibility

By making a purchase you confirm that the payment details you use are your own, or that you have the express permission of the account holder to use them.

If you are under 18, you confirm that a parent or guardian has given you permission to make the purchase and has authorised the use of the payment method. Purchases made with a payment method without the cardholder's permission are not our responsibility — we encourage cardholders to supervise purchases made by minors in their household.

4. What you are buying

• Digital items only. Every Purchase is a digital, virtual item or service for use on the Server. Nothing physical is shipped.
• A licence, not ownership. A Purchase grants you a personal, non-exclusive, non-transferable, revocable licence to use the Perk on the Server. You do not own the Perk or any underlying game content.
• No real-world value. Perks, credits and other virtual items have no monetary value outside the Server, cannot be exchanged for cash, and cannot be sold, traded or transferred to another person except where we expressly allow it (such as gifting features we may offer).
• Perks may change. The exact contents, mechanics, pricing and availability of Perks may change over time as we balance, update or improve the Server.

5. Prices and payment

• All prices are shown and charged in Australian Dollars (AUD).
• Payments are processed securely by our third-party payment provider, Stripe. We never see or store your full card details.
• You are responsible for any bank, currency-conversion or international fees your payment provider charges.
• We are a small Australian community project and are not currently registered for GST; prices do not include a separate GST component. If this changes, prices will be shown inclusive of any applicable tax.
• We may change our prices at any time. Price changes do not affect purchases you have already completed, but will apply to future purchases and to the next renewal of any Subscription.

6. Subscriptions and automatic renewal

• Subscriptions (such as monthly VIP) automatically renew and bill at the start of each billing period until you cancel.
• You can cancel at any time from the VIP Membership section of your profile, which opens our secure billing portal. You may also email admin@slimeserversau.com.
• When you cancel, your membership stays active until the end of the period you have already paid for, and then stops renewing. We do not provide partial refunds for the unused part of a billing period when you cancel for change of mind.
• It is your responsibility to cancel before a renewal date if you do not want to be charged again.

7. "Permanent" and "Lifetime" purchases

Where a Purchase is described as "permanent" or "lifetime", this means the lifetime of the Server — not your lifetime, and not an unconditional guarantee of perpetual access. A permanent Perk lasts for as long as we operate the relevant Server and continue to offer that Perk.

Running a community game server depends on factors outside our control (hosting, the game itself, and community interest). If we permanently close a Server, or retire a Perk, permanent access to that Perk will end. Clause 11 explains your rights if this happens.

8. Delivery of your Perk

• Perks are delivered to your linked account. You must have a valid Steam account linked to your forum profile before in-game Perks can be applied.
• Most Perks apply automatically within a short time. Some may require you to reconnect or rejoin the Server before they take effect.
• A small number of purchases may be fulfilled manually by staff and can take longer. If a Perk has not appeared within a reasonable time, contact us and we will resolve it.
• You are responsible for making sure the account details you give us (such as your SteamID, including for gifted purchases) are correct. We are not responsible for Perks delivered to a wrong account because of incorrect details you provided.

9. Availability, downtime and changes

We work hard to keep the Server online and Perks working, but we cannot guarantee uninterrupted, error-free service. You acknowledge that:

• the Server may be temporarily unavailable for maintenance, updates, technical issues or reasons beyond our control;
• Perks may occasionally be affected by bugs or glitches, which we will fix within a reasonable time once we are aware of them;
• we may change, rebalance, restrict or retire Perks, maps, the in-game economy and other features as the Server evolves.

Temporary downtime, minor bugs, or ordinary changes to the Server are a normal part of an evolving game community and are not, on their own, grounds for a refund — though your rights under clause 11 always continue to apply.

10. Bans, suspensions and staff discretion

Access to the Server and to your Perks is a privilege that depends on you following our Community Rules.

• If you are banned, suspended or otherwise restricted for breaking the rules, you may lose access to your Perks for the duration of that action, at staff discretion, without a refund. This is a consequence of your own conduct, not a failure of the Perk.
• Whether, and for how long, a sanction applies is determined by our staff acting reasonably and in good faith.
• If you believe a ban or sanction was applied in error, you may appeal by contacting us — see clause 14.

This clause does not apply where a Perk has genuinely failed for reasons unrelated to your conduct; in that case clause 11 applies.

11. Your Australian Consumer Law rights

This means that, regardless of anything else in these Terms:

• For a major failure with a Purchase, you are entitled to choose a refund or a replacement.
• For a problem that is not a major failure, we are entitled to choose to resolve it within a reasonable time — for example by fixing the issue or re-supplying or restoring the Perk. If we cannot or do not do so within a reasonable time, you may seek a refund.
• You are also entitled to a remedy if a Purchase is not as described or is not delivered.

A "major failure" includes where a Purchase is unsafe, is significantly different from its description, or cannot be used for its normal purpose and cannot easily be fixed within a reasonable time.

12. How to request a refund

To request a refund or report a problem with a Purchase, email admin@slimeserversau.com

Please include the following so we can help quickly:

• your forum username and the email used for the purchase;
• the item(s) purchased and the approximate date;
• your linked SteamID, if relevant;
• a clear description of the problem, with screenshots if you have them.

We aim to acknowledge refund requests within 5 business days. To be clear about our policy:

• We do not offer refunds simply because you have changed your mind, no longer play, bought the wrong item by mistake, or were banned for breaking the rules.
• We will provide a remedy — a repair, re-supply, replacement or refund as appropriate — where required by the Australian Consumer Law (see clause 11), for example where a Purchase is faulty, not as described, or not delivered.
• Approved refunds are issued to the original payment method through Stripe.

13. Chargebacks

If you have a problem with a Purchase, please contact us first — we will almost always be able to sort it out faster than your bank can. Starting a chargeback or payment dispute without contacting us, where no consumer guarantee has been breached, may result in the suspension of the affected Perks and of your access to the store while the dispute is resolved. Nothing in this clause limits your rights under the Australian Consumer Law.

14. Liability and contact

To the extent permitted by law, and subject always to clause 11, our total liability for any Purchase is limited to re-supplying the Perk or paying the cost of having the Perk re-supplied. We are not liable for loss of in-game progress, virtual items or enjoyment beyond what the Australian Consumer Law requires.

We may update these Terms from time to time. The version that applies to a Purchase is the one in effect, and that you agreed to, at the time of that Purchase. Material changes will be reflected by the "Last updated" date above.

These Terms are governed by the laws of Queensland, Australia, and you and we submit to the non-exclusive jurisdiction of the courts of that State.

Questions about these Terms or a purchase? Contact us at admin@slimeserversau.com